Ablauf / Ordering
How an order runs.
Nothing here depends on trust in promises. Each step produces a document, and this page shows what that document contains before you ask.
Inquiry
What you send us- Item, part number or nameplate photo
- Quantity and technical requirements
- Destination country and delivery address or port
- Your deadline, if one exists
Quotation
What you receive- Item specification with datasheet reference
- Price and Incoterm (EXW, FOB, CIF or DAP)
- Payment term and quotation validity
- Delivery window and verification scope
Order confirmation
The contract document- Agreed scope, prices and terms in writing
- Changes only in writing
- Payment details (bank transfer or letter of credit at sight)
Verification and export preparation
Before anything ships- Fachgeprüft verification report (see the report format)
- Export documents prepared
- Serial numbers and origin recorded for customs
Shipment and delivery
At destination- Freight booked to the agreed Incoterm
- Forwarder reference for tracking
- Document pack: invoice, packing list, certificate of origin, EUR.1 where applicable
What we need from you
Company name and tax identification, delivery address or destination port, and any import requirements your market imposes. That is enough to start.
Start with an inquiry
Send the item, quantity, requirements and destination. The quotation states everything else.